Your service provider may offer sales, support, and management for the following gTLDs and ccTLDs:

• .COM
• .NET
• .ORG
• .INFO
• .BIZ
• .TEL
• .ASIA
• .AU
• .BAR
• .BE
• .BIKE
• .BUZZ
• .BZ
• .CA
• .CC
• .CENTER
• .CLOTHING
• .CLUB
• .CN
• .CO
• .COMPANY
• .DEMOCRAT
• .DIRECTORY
• .EMAIL
• .ES
• .EU
• .EXPERT
• .GALLERY
• .GLOBAL
• .GURU
• .IN
• .INK
• .IO
• .IT
• .LAND
• .LI
• .LOL
• .LONDON
• .LUXURY
• .ME
• .MENU
• .MOBI
• .NAME
• .NINJA
• .NL
• .ONE
• .PHOTOGRAPHY
• .PRO
• .REST
• .REVIEWS
• .SERVICES
• .SOLUTIONS
• .SUPPORT
• .SYSTEMS
• .TECHNOLOGY
• .TIPS
• .TODAY
• .TV
• .CO.UK
• .US
• .WIKI
• .WORK
• .WORLD
• .WS
• .WTF
• .XYZ
• .ZONE

Note: Due to the registry’s requirements .LTD.UK, .PLC.UK, and .NET.UK must be registered with Nominet directly; however, we do offer transfers and management, including renewals, for these domains.

Important: CNNIC has announced an indefinite suspension of all .CN registrations from overseas Registrars, including our registration provider Neustar. This change is in effect as of January 6, 2010. As a result of this action by CNNIC, we have no choice but to suspend new .CN registrations. Until further notice, .CN domains that are currently registered can be renewed and transferred; however, new orders will not be accepted for .CN domain names.

Premium Domains are domains with popular and interesting names that are offered for sale in the marketplace. Many great domain names are already taken, but in some cases, the owners are willing to sell them for a price. Because these names are highly desirable, the price is higher than the price for a regular domain name and is different for each domain name.

Avoid dashes if you plan on using radio ads or word of mouth to publicize your site.

Try different variations of the name to find more, and possibly better, suggestions.

In order to register a .ASIA domain name, at least one of the domain contacts (admin, billing, owner, or tech) must be a legal entity in the DotAsia community. To satisfy this requirement, you must submit Charter Eligibility Declaration (CED) contact information when you purchase a .ASIA domain. For a definition of the geographical boundaries of the DotAsia community, see http://www.icann.org/montreal/geo-regions-topic.htm.

In your shopping cart, beside the .ASIA domain that you want to purchase, you will see a link called EDIT CED CONTACT. When you click this link, the CED Contact Information page appears. You can enter the CED information while the domain is still in your shopping cart or when you check out.

On the CED Contact Information page, if you choose Other from the Legal Entity Type drop-down list, you must also describe the entity type in the Legal Entity Type Info text field; the maximum number of characters allowed in this field is 255. Similarly, if you choose Other from the Identification Type drop-down list, you must use the Identification Type Info field to describe the identification type, and use the Identification Number field to enter the identification number or reference code (for example, Passport number, Business Certificate number, Act or Legislation number/code).

All residents of Canada and customers using a credit card issued by a Canadian bank must pay the Canadian Goods and Services Tax (GST), which is currently 5%.

Some provinces charge a Harmonized Sales Tax (HST), which blends the federal GST with the provincial sales tax. Nova Scotia, New Brunswick, Newfoundland and Labrador, Ontario, and British Columbia all charge HST.

For more information, you can go to the government of Canada web-site http://www.cra-arc.gc.ca/tx/bsnss/tpcs/gst-tps/menu-eng.html

The Credit Card Security Code (also called CVV2) is a security measure that we require for all transactions. Since the security code number is printed on your credit card, but not stored anywhere, the only way to know the correct security code number for your credit card is to physically have possession of the card itself.

Finding your Credit Card Security Code

On MasterCard, Visa, and Discover cards, you can find the security code number on the back of the card to the right of the account number. On American Express cards, the number is located on the front of the card above and to the right of the account number.

Note: If your European or Asian credit card does not have a card security code, enter 000 as your card security code.

Domains are released after the end of their term if they have not been renewed. Domains that expire at another registrar are subject to their own policies; however, there is usually a grace period, and then a period when the domain is "on hold"- and cannot be registered. You should allow at least 30 days from the time of expiration before you can try registering the domain.

To find out a registrar's specific release policy, you should contact the registrar that owns the name. You can find out who is the registrar for a specific name by entering the name into the central database search engine at http://www.internic.net/whois.html.

Many world languages use characters that are not found in English. Domain names in these languages are referred to as Internationalized Domain Names or IDNs. You can register IDNs by searching for a domain name in your native language. The availability results are displayed in both the native language and in the IDN format, which begins with xn-- to identify it as an IDN.

When you register an IDN name, you will be prompted for some additional information. As part of the registration process, you are prompted to select the appropriate language code from a drop-down list.

Note: The only TLDs that allow IDN registrations are .COM, .NET, .ORG, .INFO, .BIZ, .CC, .TV, .ME, and .DE.

Yes, you can register multiple credit cards, and you can designate one card as your primary or default card. When you are ready to purchase your domains or any additional services, your default card is selected unless you choose a different card. Your default credit card is also used for autorenewals.

 To register a credit card

1. Click Manage, and log in to your account.
2. Click Credit Card Info. Many of the fields are autopopulated with your account information
3. Complete the Credit Card Info form, making any required changes.
4. Click Create.

To register additional cards

1. Click Manage, and log in to your account.
2. Click Credit Card Info.
3. Click New Card.
   Many of the fields are autopopulated with your account information
4. Complete the Credit Card Info form, making any required changes.
5. Click Create.

To specify the default credit card

1. Click Manage, and log in to your account.
2. Click Credit Card Info.
   All of your currently registered credit cards are listed by nickname at the top of the page.
3. Beside the card you want as your default card, click make default.

To delete a credit card

1. Click Manage, and log in to your account.
2. Click Credit Card Info.
   All of your currently registered credit cards are listed by nickname at the top of the page.
3. Click the name of the credit card that you want to delete.
4. For security purposes, you must re-enter your credit card number and security code number.
5. Click Delete.

You can create a nameserver that is based on your domain. You first have to create the new nameserver, and then you can add the new nameserver to the list of nameservers for your domain.

To create a custom nameserver

1. Click Manage, and log in to your account
2. Beside the domain for which you want to create a custom nameserver, click DNS.
3. Click the link at the bottom of the Name Servers section, in the sentence If you would like to create custom nameservers based on your domain, click here.
   The Edit Custom Nameservers window appears.
4. Click Add Record.
5. In the Subdomain field, enter the name of custom nameserver.
6. In the IP Address field, enter the corresponding IP address.
7. Click Save.
8. If you want to use the new nameserver with this domain, click the link at the bottom of the Custom Nameservers section, in the sentence If you would like to configure your domain to use these servers, click here.
   The Edit DNS Settings page appears.
9. In the Name Servers section, click Add Name Server.
10. Enter the name of the custom nameserver that you just created.
11. Click Save.

When you register a .IT domain, you need to enter some additional information about the domain owner (also known as the registrant).

In your shopping cart, beside the .IT domain that you want to purchase, you will see a link called EDIT EXTRA PARAMS. When you click this link, the Owner Information page appears. Use the drop-down lists to choose the Entity Type and Nationality, and complete the relevant text fields.

In the VAT/Codice Fiscale field, you need to enter a valid identifying number. The value that you need to enter depends on the entity type that you choose.

• Italian citizens must enter their Codice Fiscale.
• Non-Italians can enter n.a.
• Italian companies, freelancers, and other subjects must enter their 11 digit VAT number or tax identification number.
• Italian non-profit organizations must enter their VAT number or tax identification number; if they do not have one, they can enter n.a.
• Non-Italian entities other than persons (organizations, freelancers, companies, etc.) must enter their VAT number.

In the address fields, if country = Italy, you must also have a valid five-digit Italian postal code, for example, 00199. For a complete list of Italian postal codes, see en.wikipedia.org/wiki/List_of_postal_codes_in_Italy.

There are two ways that you can point your domain to your website: you can change the domain's DNS (Domain Name Server) information to that of your website or you can use our domain forwarding service.

Domain forwarding is a service that is available with your domain registration. It allows you to redirect visitors to another website (that you own) when they type your domain name in the browser address field.

To set up domain forwarding

1. Click Manage, and log in to your account.
2. Beside the domain that you want to redirect, click Domain Forwarding.
3. In the URL field, enter the address of the destination website.
   You can specify the URL, for example, http://www.yourcompany.com/yourexamplesite.html, or you can specify the IP address, for example, http://12.34.56.789.
4. Click Enabled to implement domain forwarding.
5. If you do not want your website address to appear in the browser address field, select Masked from the drop-down list. When visitors type your domain name in the browser address field, they are sent to your website, but they still see your domain name in the address field. If you do want the website address (the destination) to be displayed in the address field, ensure that  Masked is not selected.
6. Optionally, in the Title field, enter the text that you want to appear in the browser title bar.
7. Optionally, in the Description field, enter a short description of your website.
8. Optionally, in the Keywords field, enter some descriptive words that a visitor might use when searching for your website. Separate each word or phrase with a comma.
9. Click Save.

Please allow 24 to 48 hours for your change to propagate throughout the Internet.

Email forwarding is a service that is available with your domain registration. It allows you to redirect email from an address associated with your domain to another email address.  The forwarded mail is filtered for spam.

To activate email forwarding

1. Click Manage, and log in to your account.
2. Beside the domain whose email you want to forward, click Email Forwarding. Any existing email forwards are displayed at the top of the page.
3. In the Add email forward field, enter the email address whose email you want to forward.
4. In the Forwards to email field, enter the address to which you want the email sent.
5. Click Save.

Please allow 24-48 hours for your email to begin forwarding.

If you own a large number of domains, the domain names are displayed on multiple pages on the Manage tab, with up to 100 names on each page. Whenever there is more than one page of domains to display, you will see a Search field at the top of each page that allows you to narrow your search. In the Search text field, enter any part of the domain names that you want to find, and then click Search. Only the domains that meet your criteria are displayed.

To clear the search criteria and display all of your domains again, click Reset filter.

You can use the Sort By drop-down list to sort your domain names alphabetically or by expiry date. You can also use the Show drop-down list to display only those domains that are expiring in 30, 60, or 90 days or those that are already expired. Choose your criteria from the drop-down lists and then click Search.

To secure your domain against unauthorized transfers, you can lock your domain. Locking your domain ensures that an authorization code (auth code) cannot be generated for your domain, and the auth code is required to transfer your domain to another service provider. This is a security feature that has been designed to ensure that you have full control over any changes made to your domain.

To lock a domain

1. Click Manage, and log in to your account.
2. Beside the domain name, click Transfer Lock.
3. In the Domain Locking drop-down list, choose Enabled, and then click Save.

If you purchased a domain, but you didn’t include all the available services, you can purchase them at a later date. When you add a service, its expiry date is the same as the domain’s expiry date, and the price is prorated according to the expiry date.

To add services to your domain

1. Click Manage, and log in to your account.
2. Beside the domain name, click the service that you want to add. The links to the available services look like this: Add Email Forwarding or Add Domain Forwarding.
   The selected service is added to your shopping cart.
3. Optionally, you can return to the Domain Manager and add other services.
4. Review the items in your shopping cart, and then click Done.
5. On the Summary page, enter your payment information, and then click Buy Now to complete the registration process.
   Note: Your credit card statement will show SHOPCO Store Name as the merchant for this purchase.

You can easily move domains to other accounts as long as the accounts are with the same service provider. You can move the domains to an existing account if you know the account's username and password. Alternatively, you can move the domains to a new account that you create for that purpose.

To move domains to another account

1. Click Manage, and log in to your account.
2. Click Account Information.
3. Under the Merge Accounts section, click the link Move domains into another user account.
4. Click the checkboxes beside each of the names that you want to move, and then click Continue.
5. If you know the logon credentials of the account to which you want to move the domains, click the Existing Account radio button and enter the Username and Password in the Existing Account section.
   If you want to create a new account and move the domains into that account, click the New Account radio button and enter a Username and Password in the New Account section. You need to enter the password a second time in the Confirm Password field.
6. Click Continue.
   A progress window appears that displays the changes as they are made to each of the selected domains.
7. When the process finishes, click Continue to return to the Domain Manager.

You can renew your domain for up to 10 years.

To renew your domain

1. Click Manage, and log in to your account.
2. Beside the domain name, click Renew Now.
   An order for a one year renewal is added to your shopping cart, and the cost of the renewal is displayed at the bottom of the page.
3. Optionally, if you want to renew for a term other than one year, click the number of years for which you want to renew your domain. (Remember, you can renew for up to 10 years, so if your domain expires in 3 + years, you can only renew for 6 additional years.)
4. To renew another domain, click Manage and repeat steps 2 and 3.
   If you change your mind about a renewal, simply click Remove and the item will be removed from your shopping cart.
5. When you're finished selecting items, click Done.
6. On the Summary page, review the items in your shopping cart, enter your payment information, and then click Buy Now to complete the registration process.
   Note: Your credit card statement will show SHOPCO Store Name as the merchant for this purchase.

The auth code is a unique combination of characters, similar to a password, that is used to show verifiable proof of ownership of a domain. If you are transferring a domain to another service provider, you must supply the auth code to that provider to show that you have the authority to transfer the domain. The auth code can only be generated by the owner of the domain.

Note: The following information applies to most, but not all, TLDs. Contact your service provider for information about a specific TLD.

If your domain has been expired for less than 40 days

If a domain name is not renewed by its expiry date, it is not immediately deleted, although it does cease to operate. During the 40 days following the expiry date (also known as the Grace Period) you can reinstate the domain name simply by renewing it.

Note: For .CA domains, the grace period is 30 days.

To reinstate an expired domain during the grace period

1. Click Manage, and log in to your account.
2. Beside the domain name, click the checkbox to select the domain.
3. Click Set checked domains for renewal.
   A window appears that displays the progress as the selected domain is set for renewal. 
4. When the process completes, click Continue to go to the shopping cart.
5. Review the items in your shopping cart, and then click Done.
6. On the Summary page, enter your payment information, and then click Buy Now to complete the renewal process.

If your domain has been expired for more than 40 days

When your domain has been expired for more than 40 days, it enters the Redemption Period, which lasts for 25 days. In the Domain Manager, you will see (in redemption) in the Auto Renew column for that domain name.

You can redeem the domain name during the Redemption Period; however, the cost is higher than a simple renewal.

To redeem an expired domain during the redemption period

1. Click Manage, and log in to your account.
2. Beside the domain name, click the checkbox to select the domain.
3. Click Set checked domains for renewal.
   A window appears that displays the progress as the selected domain is set for renewal.   
4. When the process completes, click Continue to go to the shopping cart.
5. Review the items in your shopping cart.
   You will notice that you are being charged for a redemption that includes a 1 year renewal, and that you do not have the option to purchase multi-year renewals at this time.
6. Click Done.
7. On the Summary page, enter your payment information, and then click Buy Now to complete the redemption process.

Note: Please allow up to five days for the redemption process to complete.

The first time you purchase a domain, you must create an account. When you are ready to check out and pay for the items in your shopping cart, you will be asked to provide some personal information, such as your name and address. You will also be asked to create a username and password. You only need to submit this information once. The next time you make a purchase or when you want to manage your domains, you only need to enter your username and password to log in to your account.

When you first register a domain, your account information is used to define the Owner, Admin, and Billing Contacts for domains that you register.

To change your account information

1. Click Manage, and log in to your account.
2. Click Account Information.
3. Make the required changes to any of the fields.
   If you make a mistake, click Cancel to change the information back to its last saved state.
   Note: The phone number must be in the format +CCC.NNNNNNNNNNNNxEEEE where C is the Country code, N is the number, and E is the extension.
4. Click Save.

When you first register a domain, the information that you supplied when you set up your account is used to define the contact information for any domains that you register. You can change the Owner, Admin, Billing, and Tech Contact information for a domain through the Domain Manager.

To edit contact information

1. Click Manage, and log in to your account.
2. Beside the domain whose contact information you want to change, click Contacts.
3. Make the required changes to the contact information.
4. Optionally, click Use contact privacy to hide your identity (address, phone number, email address) when a WHOIS lookup is done on your domain name.
5. Click Save.

Note: When you change your contact information, the change is reflected in any new domain registrations, but it is not automatically propagated to the contact information for existing domains.

WHOIS databases are specific to each registrar. If you registered the domain name properly, it will show in our WHOIS database immediately. It will show in the InterNIC central database 24-48 hours later, but might not ever display in another registrar's database. That doesn't mean someone else can register the name, the name record is still taken, but it might not show you as the owner. Your best bet is always to look up a domain at the registrar of record. To find out who the registrar is for a name, go to http://www.internic.net/whois.html.

If you have forgotten your username or password, we can send it to you via email.

To retrieve your username and/or password

1. On the Login page, click Forgot your password?
   The Password Recovery page appears.
2. Click either Domain or Username, and enter the corresponding name in the text field.
3. Click Send Password.

We will email your username and password to the email address that  you supplied when you created your account.

Yes. Transferring a domain is a very simple process. Please allow 7 to 10 days for the transfer to complete.

1. On the Home page, click the Transfer Domain tab.
2. In the text field, enter the domain name that you want to transfer, and then click Next.
3. On the Transfer your domains page, click the checkbox beside the name, and then click Done. The domain name is added to your shopping cart.
   The cost for the transfer includes renewal for one year from the domain name’s original expiry date.
4. Review the items in your shopping cart, and then click Done.
5. On the Summary page, enter your payment information, and then click Buy Now to complete the registration process.
   Note: Your credit card statement will show SHOPCO Store Name as the merchant for this purchase.
6. An email is sent to you that includes information about how to confirm the transfer. Click the link in the message and use the domain name and password in the email to log in and confirm the transfer.

Note: When you transfer .EU or .BE TLDs, the nameservers are changed to SHOPCO nameservers. Once the transfer is complete, you can log in to the Domain Manager, click DNS, and change the nameservers.
 

The Registrar link is used when you are transferring a .UK domain to another Registrar. The gaining Registrar initiates the transfer for you, and to complete the transfer, you need to enter the tag for the new Registrar.

To complete a .UK domain transfer to another Registrar

1. Click Manage, and log in to your account.
2. Beside the .UK domain that you want to transfer, click Registrar.
3. In the New Registrar Tag (destination) field, enter the gaining Registrar’s tag.
4. Click Save.